Unmatched Azure Expertise
Our team of Azure-certified professionals brings a wealth of knowledge and experience to the table. From architecture design to troubleshooting, we have the expertise to address your most complex Azure challenges.
Microsoft Azure
Azure Support Services
Welcome to Zelar Soft's Azure Support Services, your trusted partner in achieving seamless cloud operations and unparalleled success on the Microsoft Azure platform. As businesses increasingly embrace the cloud to drive innovation and agility, we understand the criticality of having a reliable and responsive support system to ensure your Azure environment operates at its peak potential.
Key Features of Zelarsoft’s Azure Support Services:
At Zelarsoft, we are committed to providing comprehensive Azure Support Services designed to meet the unique demands of your organization. Whether you’re an Azure newcomer or an established cloud user, our offerings are tailored to suit your specific needs, empowering you to leverage Azure’s full potential with confidence.
Customized Support Packages
We understand that every organization has unique requirements. Our Azure Support Services offer flexible packages, enabling you to choose the level of support that aligns perfectly with your business goals and budget. Our Starter and Essential plans are for Direct customers. And we offer a White labelled plan for Cloud Service Providers (CSPs).
Partnering for Growth
Beyond resolving immediate concerns, we consider ourselves an extension of
Security at the Core
Security is at the heart of our Azure Support Services. With the powerful suite of Microsoft security tools and our vigilant monitoring, we safeguard your data, applications, and infrastructure from evolving threats.
Rapid Incident Resolution
When issues arise, our responsive support team is ready to spring into action. With swift incident resolution, we minimize downtime and keep your business operations on track.
Optimizing Azure Resources
Our Azure experts work tirelessly to optimize your cloud resources, ensuring cost-effectiveness and performance efficiency for your workloads.
Our plans
| Feature | Starter Plan | Essential Plan | CSP Plan (For Cloud Solution Providers) |
|---|---|---|---|
| Coverage | 8 am to 5 pm aligned to customer’s time zone | Align with CSP Process | |
| Support Tickets | Unlimited | ||
| Monthly Consulting and Training Hours | None | 5 hours | 5 hours |
| Support Communication Channel | Email, Phone | Align with CSP Process | |
| Support Team Structure | Shared | Shared | Dedicated |
| Support levels | L1, L2 L3 to Microsoft support | L1, L2 L3 to Microsoft support | Align with CSP Process |
| White labelled service | Not applicable | Not applicable | |
| Services usage reviews | Half yearly | Quarterly | Align with CSP Process |
| Services Scope | |||
| Subscription Management | 1. Setup and Administration2. Resource Migration3. Manage Subscription limits.4. RBAC at Resource Groups | ||
| Infrastructure Provisioning and Configuration updates | 1. Virtual Machines2. Layer 3 Networking (VNET/ Subnets)3. Layer 4 Networking (Load Balancers)4. Storage | 1. Layer 7 Networking (DNS/ Gateway/ WAF/ CDN/ Front Door / Traffic Manager)2. PaaS, Serverless services | |
| Azure AD Applications | 1. Management of Azure AD App Registrations/ Enterprise Applications2. Management of Service Principals/ Managed Identities | ||
| Monitoring and Troubleshooting | 1. Monitor VM Performance and Troubleshooting2. Troubleshoot VM connectivity issues.3. Layer 3,4 Networking devices connectivity troubleshooting | 1. Layer 7 Networking devices connectivity troubleshooting | |
| Security | 1. Networking Security Layer 3, 4 (NSG, Azure Firewall, DDOS)2. VPN configuration changes3. RBAC at Resource Groups | 1. Networking Security Layer 7 (Web Application Firewall)2. Azure Private link | |
| Cost Optimization | - Analysis- Recommendations- Implement on approval.Schedule: Half yearly | Schedule: Quarterly | Schedule: Align with CSP Process |
| Backup | 1. On-Premises File Shares2. Azure Virtual Machines3. Azure Managed Disks4. Azure File Shares/ Blob backup | 1. Hyper-V /VMWare Virtual Machines | |
| Infrastructure Automation | 1. Infrastructure provisioning templates using Terraform/ ARM / Bicep2. Automation Template library | ||
| Add Ons (Charged separately) | |||
| Infrastructure Migration | |||
| Migrations of Virtual Machines, Infrastructure | 1. From AWS/GCP2. VMWare3. Hyper-V | ||
| Networking | |||
| Plan and implement VPN | 1. Site to Site VPN2. Point to Site VPN | ||
| Azure Virtual Desktop | |||
| Plan and implement Virtual Desktop Infrastructure solutions for Dedicated, Shared usage scenarios | 1. Personal (Dedicated)2. Shared (Pooled)3. Application Virtualization | ||
Join hands with Zelarsoft’s Azure Support Services
Unlock the full potential of Microsoft Azure. Experience the peace of mind that comes with knowing you have a dedicated partner committed to accelerating your cloud journey. Let’s embark on this cloud transformation together. Contact us today to explore how our Azure Support Services can elevate your business to new heights in the cloud.
Contact Us